Shipping, Return & Refund Policy

 Shipping & Delivery

• Production Lead Time: Please note there is a standard 5-day lead time for order preparation before your package is dispatched.
• Weekends & Public Holidays: No orders are shipped or delivered.
• Tracking: A tracking link will be sent via email or WhatsApp once your order ships after the lead time.

• Major Urban Areas: 2–3 business days.
• Regional Areas: 3–5 business days.
• Remote & Outlying Areas: 3–7 business days.

• The Courier Guy (Door to Door): R185.00
  • Standard box rate. If your order exceeds standard dimensions, additional courier fees may apply.
• PostNet to PostNet: R110.00
  • Applies to orders up to 5kg. Orders exceeding 5kg will incur additional fees.
• Pudo Locker to Door: R110.00 (Max 10kg)
• Pudo Locker to Kiosk: R80.00 (Max 10kg)
• Pudo Locker to Pudo Locker: R60.00 (Max 5kg)
• Private Collection (Swellendam): Free collection once your 5-day lead time is complete.
• Orders Over R10,000: Please arrange your own third-party courier collection.

• Fragile Nature of Goods: Please note that our entire product range consists of fragile, breakable items.
• Liability Disclaimer: While we pack all orders with extreme care using protective materials, Wax & Blanks is not liable for any items broken or damaged during transit by third-party couriers.

 Returns & Refunds

• 7-Day Window: Items must be returned within 7 days of the original purchase date.
• Condition: Products must be unused, unaltered, and in their original packaging.
• Exceptions: Personalized items and custom goods are strictly non-returnable.

1. Contact us via email at info@waxandblanks.co.za or WhatsApp us at 083 364 1590.
2. Request a Return Authorization by providing your order number and reason for return.
3. Ship the item back. Customers are responsible for all return shipping costs. We highly recommend using a trackable shipping service.

• Inspection: We will inspect your item upon arrival and notify you of the approval status.
• Payout: Approved refunds are issued to your original payment method within 10 business days.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective items).
• Exchanges: Subject to stock availability. Contact us directly to arrange a colour or product swap.
• Damaged/Defective Arrivals: If an item arrives damaged due to a manufacturing defect, contact us within 24 hours of delivery for a free replacement, exchange, or refund.

Business Hours & Support

• Monday to Friday: 09:00 – 16:00
• Weekends & Public Holidays: Closed